Responsible Gaming at 99xb

Our Commitment to Responsible Gaming

At 99xb, we believe that gaming should be an enjoyable form of entertainment — nothing more. We understand that for the vast majority of our players in Bangladesh, using 99xb for cricket betting, casino games, slots, and crash games is a fun, recreational activity. However, we also recognise that for a small number of players, gaming can become problematic. It is for this reason that 99xb has built a comprehensive suite of responsible gaming tools that are available to every account holder at no cost.

99xb's responsible gaming policy is not a legal formality — it is a genuine operational commitment. Every tool described on this page is functional, accessible from your account settings at any time, and enforced automatically by our platform systems. We do not make it difficult to set limits on your own activity, and we do not require you to justify your request to reduce your deposit limit or request a break. These tools exist for your benefit, and we encourage all 99xb players in Dhaka, Chittagong, Sylhet, and across Bangladesh to use them whenever they feel the need.

21+ Age Restriction — No Exceptions

99xb is an adult gaming platform strictly intended for players who are 21 years of age or older. This age limit applies to all 99xb services without exception, including cricket betting, live casino, slots, crash games, and all promotional offers. Registering on 99xb while under the age of 21 is a breach of the 99xb Terms and Conditions and will result in immediate account closure and forfeiture of any balance.

As part of the account verification process, 99xb may request identity documents to confirm that you meet the 21+ age requirement. Accounts that cannot be verified as belonging to an adult aged 21 or above will not be permitted to make deposits or access any paid gaming features. We take this obligation seriously and use age verification checks as a standard part of our onboarding process.

Deposit Limits

Deposit limits are one of the most effective tools available for managing your gaming budget. 99xb allows every account holder to set a maximum BDT deposit cap across three time periods. Once a deposit limit has been set, it is enforced automatically — you cannot deposit more than your chosen limit within the selected period, regardless of what payment method you use (bKash, Nagad, Rocket, or Upay).

• Daily limit: set a maximum BDT amount you can deposit within any 24-hour period. Useful for players who want to ensure that a single session does not exceed a set amount.
• Weekly limit: set a maximum BDT amount that can be deposited across any rolling 7-day period. Ideal for players who want a slightly broader picture of their total spending.
• Monthly limit: set a maximum BDT amount that can be deposited within any calendar month. This is the broadest available deposit control and is recommended for players who prefer to manage their gaming budget on a monthly basis.
• Limit reductions take effect immediately. Limit increases are subject to a mandatory cooling-off period before they take effect, giving you time to reconsider any decision to raise your own spending cap.

Time-Out Feature

A time-out is a short-term break from the 99xb platform. If you feel you need to step away from gaming temporarily — perhaps after a losing run, during a busy life period, or simply because you want a break — the time-out feature lets you suspend your 99xb account instantly, without needing to speak to a support agent. During a time-out, your account is fully inaccessible: no deposits can be made, no bets can be placed, and no games can be launched.

Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on the 99xb platform. It is designed for players who feel that they can no longer control their gaming behaviour and need a more definitive break from all forms of online gambling. When you request a self-exclusion, 99xb will close your account and block it from being reopened for your chosen exclusion period.

Unlike a time-out, self-exclusion is not available through your account settings alone — it must be requested directly through the 99xb support team at [email protected]. This ensures that self-exclusion requests are handled by a real human team member who can confirm the request, provide additional support resources, and ensure the exclusion is processed correctly.

• Available exclusion periods range from 6 months to permanent. We recommend choosing a period of at least 12 months if you are in significant distress about your gaming habits.
• During a self-exclusion period, 99xb will not send you any promotional messages, bonus offers, or re-engagement communications. Your marketing preferences are suspended for the full exclusion period.
• Requests for reinstatement after a self-exclusion are only considered once the full exclusion period has expired. A further cooling-off period and identity verification check will apply before any account is reopened.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious to the person experiencing it. 99xb encourages all players to periodically reflect on their gaming habits. The following are recognised warning signs that gaming may be becoming a problem.

How to Stay in Control

Maintaining a healthy relationship with gaming is something every 99xb player can work towards. The following practical steps are recommended by 99xb as part of a balanced approach to online gaming in Bangladesh.

• Set a gaming budget before you start each session and treat it as a fixed entertainment expense — not as an investment or a way to earn income. When your session budget is exhausted, stop and do not make an additional deposit to continue.
• Use 99xb's deposit limit tool to enforce your chosen budget automatically. Setting a limit once means you do not need to rely on willpower alone during every gaming session.
• Play games for entertainment, not to chase a jackpot or recover previous losses. Outcomes in casino games and betting are determined by chance — no strategy guarantees a win. Understanding this is fundamental to responsible gaming.
• Take regular breaks during gaming sessions. Step away from the screen for at least 10 minutes every hour. If you find it difficult to stop even for short breaks, this may be a signal that you would benefit from using the time-out feature.
• Never gamble while under the influence of alcohol, under significant emotional stress, or when you are feeling financially pressured. Your judgement in these states is impaired, and decisions made under these conditions are more likely to lead to harm.

Contact 99xb Support for Responsible Gaming Help

If you are concerned that gaming is becoming a problem for you — or for someone you know — please do not hesitate to reach out to the 99xb support team. Our team is trained to handle responsible gaming requests with sensitivity and confidentiality. Whether you want to set a deposit limit, request a time-out, apply for self-exclusion, or simply talk through your concerns, we are here to help. There is no judgment, and all communications are handled in strict confidence.