99xb Privacy Policy

Introduction

This Privacy Policy describes how 99xb collects, uses, stores, and protects the personal information of users who access or register on the 99xb platform at 99xb.pro. By creating a 99xb account or using any 99xb service, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

99xb is committed to handling your personal data with transparency and care. This policy has been written in plain English so that every 99xb user in Bangladesh can understand exactly what information we hold and why we hold it. We do not use your data for purposes beyond what is described in this document, and we will always notify you of any material changes to this policy before they take effect.

Information We Collect

When you register for and use a 99xb account, we collect different categories of personal information depending on the services you use and the actions you take on the platform. The categories of data we may collect include the following.

• Identity and contact information: full name, date of birth, Bangladeshi mobile number, and any optional email address provided during registration or account verification. This information is used to identify you as a legitimate account holder and to enable account communications.
• Financial transaction records: deposit amounts, withdrawal requests, payment method identifiers (such as bKash or Nagad account references — never full account numbers or PINs), transaction timestamps, and transaction reference numbers. These records are required for financial reconciliation and regulatory compliance.
• KYC verification documents: where required, copies of government-issued identity documents (such as a national ID card or passport) submitted to verify your identity as part of the account verification process. These documents are stored securely and are never shared with unauthorised parties.
• Device and technical data: IP address, device type, operating system, browser type and version, approximate geographic location (derived from IP address, not GPS), and session logs including login and logout timestamps. This data is collected automatically when you access the 99xb platform and is used for security monitoring and fraud prevention.
• Gaming activity data: game history, bet amounts, win and loss records, bonus usage, and session duration data associated with your account. This data is used to support responsible gaming features including deposit limit calculations and self-exclusion enforcement, as well as for fraud detection purposes.

How We Use Your Information

99xb processes personal data only for the purposes set out in this Privacy Policy. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which we use your personal data are as follows.

• Account management: to create and maintain your 99xb account, process deposits and withdrawals, apply bonuses to your balance, and provide access to games and betting markets available on the platform.
• Security and fraud prevention: to verify your identity, detect and prevent fraudulent activity, investigate suspicious account behaviour, and comply with anti-money laundering obligations. This includes monitoring transaction patterns and comparing activity against known fraud indicators.
• Customer support: to respond to your support requests, handle complaints and disputes, process account-related enquiries, and communicate mandatory account notifications such as KYC requests or verification updates.
• Responsible gaming compliance: to track your gaming activity for the purpose of enforcing deposit limits, time-out periods, and self-exclusion requests that you or 99xb have put in place. 99xb uses gaming activity data to identify accounts that may be showing signs of problem gambling and to proactively reach out to those users.
• Platform improvement and analytics: using aggregated, anonymised data to analyse platform usage patterns, improve game offerings, optimise the user experience, and test new features. Individual account data is never used in isolation for analytical purposes — only aggregated, de-identified data sets are used.

Legal Basis for Processing

99xb processes your personal data on one or more of the following legal grounds. The specific ground applicable to each processing activity is available on request from the 99xb support team.

• Contractual necessity: processing required to fulfil our obligations under the account agreement between you and 99xb, including account creation, payment processing, and bonus administration.
• Legal obligation: processing required for 99xb to comply with applicable legal requirements, including anti-money laundering checks, KYC verification obligations, and fraud reporting duties.
• Legitimate interests: processing carried out in the legitimate interests of 99xb where those interests are not overridden by your own rights, including fraud detection, platform security, and product analytics using anonymised data.
• Consent: where 99xb relies on your consent to process data (for example, for optional marketing communications), you may withdraw that consent at any time by contacting the 99xb support team. Withdrawal of consent does not affect the lawfulness of any processing already carried out before the withdrawal.

Sharing Your Information

99xb does not sell, rent, or trade your personal data to any third party. We share personal data with third parties only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

• Payment processors: transaction data is shared with bKash, Nagad, Rocket, and Upay solely to facilitate the processing of your deposits and withdrawals. These providers are bound by their own data protection obligations and are not authorised to use your data for any other purpose.
• Game technology providers: where necessary to resolve a technical dispute or investigate a game malfunction, limited gameplay data may be shared with the relevant game provider (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi). These providers receive only the minimum data required to investigate the specific issue.
• Regulatory and law enforcement bodies: where 99xb is legally required to disclose your information to a regulatory authority, law enforcement agency, or court of competent jurisdiction, we will comply with that legal requirement. We will notify you of any such disclosure unless prohibited from doing so by law.
• Fraud prevention and AML partners: where 99xb uses third-party fraud screening or anti-money laundering services, limited account and transaction data may be shared with those services for the purpose of screening only. These providers are contractually bound to process data only for the stated purpose and to maintain confidentiality.

Cookies and Tracking Technologies

The 99xb platform uses cookies and similar tracking technologies to ensure the site functions correctly, to keep you logged in during your session, and to collect anonymised analytics data that helps us improve the platform. The following types of cookies are in use on 99xb.

• Essential cookies: these are required for the platform to function and cannot be disabled. They include session authentication tokens, security cookies, and cookies that store your language and currency preferences. Without these cookies, the 99xb platform cannot operate.
• Analytics cookies: these collect anonymised data about how visitors use the 99xb platform, including which pages are visited most frequently, how long users spend on each section, and where users encounter errors. This data is used in aggregate form only and cannot be traced back to an individual account.
• Preference cookies: these remember your platform settings such as your chosen display language and notification preferences so that you do not need to re-enter these preferences on each visit.

You may manage or disable non-essential cookies through your mobile browser settings. Please note that disabling essential cookies will prevent the 99xb platform from functioning correctly and you will not be able to log in or place bets while essential cookies are blocked.

Data Retention

99xb retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Account data is retained for the duration of your active 99xb account plus a period of five years following account closure. This retention period reflects standard financial record-keeping requirements applicable to online payment and gaming services operating in Bangladesh.

KYC verification documents are retained for a minimum of five years following account closure in compliance with standard anti-money laundering record-keeping requirements. Gaming activity logs are retained for three years. Technical logs and device data used for fraud prevention are retained for up to 12 months unless a specific investigation requires them to be held for longer.

Data Security

99xb implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. All data transmitted between your device and the 99xb platform is encrypted using SSL technology. Account passwords are stored using one-way cryptographic hashing and are never stored in plain text. Access to personal data within 99xb is restricted on a strict need-to-know basis and is subject to internal access controls and audit logging.

Your Privacy Rights

As a 99xb account holder, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact the 99xb support team at [email protected]. We will respond to all valid data rights requests within a reasonable timeframe.

• Right of access: you may request a copy of the personal data that 99xb holds about you. We will provide this in a commonly used electronic format within a reasonable period of your request.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. We will action any valid rectification request promptly and at no charge.
• Right to erasure: in certain circumstances, you may request that 99xb delete your personal data. This right is not absolute — for example, we cannot delete data that we are required to retain by law, or data that is needed to resolve an outstanding dispute on your account.
• Right to restriction: you may request that 99xb restrict the processing of your personal data in circumstances where you contest its accuracy, where processing is unlawful but you prefer restriction over deletion, or where we no longer need the data but you require it for a legal claim.
• Right to object: you may object to 99xb processing your personal data where that processing is based on our legitimate interests. If you object, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

99xb will not charge a fee for handling any data rights request unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply. We reserve the right to verify your identity before actioning any data rights request to ensure we are disclosing or modifying data only at the direction of the legitimate account holder.

Children's Privacy

The 99xb platform is strictly intended for adults aged 21 and above. 99xb does not knowingly collect, store, or process any personal data belonging to individuals under the age of 21. If we become aware that an account has been registered by or on behalf of a person under 21, we will immediately close the account and delete or anonymise all associated personal data. If you are a parent or guardian and believe a person under 21 has registered with 99xb using your contact details or those of a minor in your care, please contact us immediately at [email protected] so that we can take prompt action.

Changes to This Privacy Policy

99xb reserves the right to update or replace this Privacy Policy at any time. When we make material changes to the policy, we will notify registered users via their registered mobile number or by posting a prominent notice on the 99xb platform at least seven days before the changes take effect. Your continued use of 99xb after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. The current version of this Privacy Policy is always accessible at 99xb.pro/privacy-policy. We recommend reviewing this page periodically to stay informed of how 99xb protects your personal information.

Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a privacy concern, please contact the 99xb support team. All privacy enquiries are handled in strict confidence. The 99xb support team is available 24 hours a day, 7 days a week.